Wales' Leading Computer Repair
Here are some of the frequently asked questions by our clients
If you cannot find your answer here, please call us or search our site for more information and we will do our best to answer your query
Where can I get my computer fixed?
Tech Master Solutions is a Cardiff based computer repair centre. We are located at 49 Whitchurch Road, Cardiff, CF14 3JP. We offer a walk-in service, no need to make an appointment.
What can Tech Master do for me?
Tech Master will assist you with a wide range of IT and computer repair services. We repair all computers including Apple Mac, Windows PC and all laptop and mobile devices. Our friendly and experienced technicians are always available to help with any IT issues you may have.
Are Tech Master services guaranteed?
We are dedicated to delivering the best and most professional repair service possible and therefore consider customer satisfaction paramount. All of our repairs come with a standard 30 days warranty, which can be extended to 6 months, depending on the repair.
Are my details kept Safe?
Absolutely! All of your personal details are completely safe. Your privacy is respected and guaranteed. Tech Master will never give or sell your details to third parties. Any details that we are holding while your devices are with us will be treated with the highest level of confidentiality.
How can I arrange collection?
All you need to do is contact us and a member of our friendly team will arrange to collect your device, at a time that suits you!
How can I pay?
We take all major credit and debit cards. We also accept cash and you will receive a full receipt upon all transactions.
Would i be charged in the event of a unsuccessful repair?
In the unlikely event that we feel we will be unable to assist with your issue, we will not continue with the repair and therefore you will not incur any charges. In the rare cases that we cannot assist you, we will do our best to advise the best course of action.
Is there a call out fee for collection?
No, our collection service is absolutely FREE of charge within the Cardiff area, please contact us for more details.
Will you keep any of any of my equipment for more than 24 hours?
During the vast majority of cases, we are able to fully resolve your issue. Unfortunately, the nature of computer repairs can occasionally be unpredictable and will sometimes require your device be kept at the workshop for a longer period of time for further diagnosis or to be fitted with replacement parts. In the event of this, we can ensure the utmost security and safety of your equipment and will only go ahead with work prior to a cost agreement with yourself.
Will I be appointed a specific time for collection?
Yes, we will work closely with you to arrange a collection time that best suits you. Give us a call and we can arrange a time that is best for you!
Should I consider anything before booking a collection?
As is usual for home collections, we do require a person of over 18 years to be present. Having your consent and full co-operation is also vital.