Computer and Smartphone Repair Centre
Serving Cardiff & South Wales
I recently dropped half a pint of water on my MacBook Pro (an idiot I know). I took it to Apple who told me the logic board needed replacing and they might be able to save my data if I choose to send it for repair but no assurances. They quoted me £969 for the repair. I was recommended Tech Master Solutions by a friend so emailed for a quote. They took the model and serial numbers, found the exact parts I needed (so no surprises if I took it in and it needed something else) and quoted me £350. I also enquired about a new battery as Apple had told me I would need one (£200) many months before. Tech Master quoted separately £150 for this. I took it in, the techs looked over it and gave me a call to say they were certain they could save my data and that the logic board would cost £300 and they would let me know if the battery actually did need replacing once this was complete. They kept in constant contact, providing regular updates on the repair of my laptop, gave thorough explanation of what they would need to do to fix it and generally provided brilliant customer service. Its incredibly nerve racking handing over a laptop with practically my whole life on it and trusting a complete stranger with a lot of sensitive data. After speaking to them I felt completely safe leaving my laptop with them and, when I asked about the battery (being fairly certain I'd also have to pay for this) they explained the battery was running completely normally and that, although it might eventually need changing, it was fine for now. They easily could have had another £150 from me and with everything else going up in price I really really appreciated their honesty (saving me £150). Overall, incredibly impressed with the services provided and will definitely be back for anything else. Thank you so much!!! No more drinks near my Mac and an external hard drive ordered!!
The battery to a rather ancient Dell laptop was dead, but I had the good fortune to find Tech Master Solutions just by googling. They not only obtained a replacement battery in less than 2 days, but also replaced my charger at no extra cost. If I ever have any other problems with IT equipment, I now know where to go. Thank you so much. Excellent service!
Although their engineer misdiagnosed the fault with my custom built PC, the issue turned out to be more complicated (a failing CPU and not a PSU issue). The service i received from Kalin and Mohamed was very good and they refunded me according to their "no fix no fee" policy when I provided evidence by email. They even called me when their refund didn't go through to come and pick it up at the shop, that says to me that they go the extra mile with their customer service. As my local tech repair shop I would not hesitate to use them again (but maybe more for laptops and phones which I know much less about) and I would still recommend them, based on the very good customer service I have received.
Amazing and quick service! Staff were so friendly and approachable and solved issues with my phone in no time!
I had an issue with my printer. They looked at it and analysed the problem. They offered a professional service.
Visited TechMaster to print something off, the service was brilliant and turnaround time was very fast. Can't recommend them enough!