No Fix, No Fee!
Who We Are
Tech Master is an Apple Mac Repair Centre based in Cardiff, capital of Wales. We have been providing professional computer and smartphone repairs for the past 12 years.
Our repair technicians have a wealth of experience repairing software errors and hardware faults, upgrading software and data recovery services. We pride ourselves on efficient and professional repairs.
We Repair Almost Any Desktop Computer or Laptop
Testimonials
I recently dropped half a pint of water on my MacBook Pro (an idiot I know). I took it to Apple who told me the logic board needed replacing and they might be able to save my data if I choose to send it for repair but no assurances. They quoted me £969 for the repair. I was recommended Tech Master Solutions by a friend so emailed for a quote. They took the model and serial numbers, found the exact parts I needed (so no surprises if I took it in and it needed something else) and quoted me £350. I also enquired about a new battery as Apple had told me I would need one (£200) many months before. Tech Master quoted separately £150 for this. I took it in, the techs looked over it and gave me a call to say they were certain they could save my data and that the logic board would cost £300 and they would let me know if the battery actually did need replacing once this was complete. They kept in constant contact, providing regular updates on the repair of my laptop, gave thorough explanation of what they would need to do to fix it and generally provided brilliant customer service. Its incredibly nerve racking handing over a laptop with practically my whole life on it and trusting a complete stranger with a lot of sensitive data. After speaking to them I felt completely safe leaving my laptop with them and, when I asked about the battery (being fairly certain I'd also have to pay for this) they explained the battery was running completely normally and that, although it might eventually need changing, it was fine for now. They easily could have had another £150 from me and with everything else going up in price I really really appreciated their honesty (saving me £150). Overall, incredibly impressed with the services provided and will definitely be back for anything else. Thank you so much!!!No more drinks near my Mac and an external hard drive ordered!!
The battery to a rather ancient Dell laptop was dead, but I had the good fortune to find Tech Master Solutions just by googling. They not only obtained a replacement battery in less than 2 days, but also replaced my charger at no extra cost.If I ever have any other problems with IT equipment, I now know where to go. Thank you so much. Excellent service!
Although their engineer misdiagnosed the fault with my custom built PC, the issue turned out to be more complicated (a failing CPU and not a PSU issue). The service i received from Kalin and Mohamed was very good and they refunded me according to their "no fix no fee" policy when I provided evidence by email. They even called me when their refund didn't go through to come and pick it up at the shop, that says to me that they go the extra mile with their customer service. As my local tech repair shop I would not hesitate to use them again (but maybe more for laptops and phones which I know much less about) and I would still recommend them, based on the very good customer service I have received.
I was recommended Tech Master by a friend who had received excellent service from them.I'm pleased to say that I, in turn, would definitely recommend them following the excellent help and advice I received.I'm no expert on things electronic, so they ran through what I needed to do to sort out the issue with my I Pad in a way that even I could understand and sorted it in 5 minutes.I hope that I won't have any more issues, but if I do, I will definitely be heading back to Tech Masters. 👍👍
The customer service is really good! Kalin was very kind and helpful! Thank you will definitely come back
Came in because my external hard drive broke. The people were incredibly kind, reassuring and professional. They got the data off of my hard drive within 1-2 days & communicating with me throughout. Would definitely recommend.
Great service and friendly. Have used them to upgrade a few old Imacs and had no issues whatsoever. Very good prices and time for work too. Highly recommend.
My computer kept shutting down while in use. took the computer to the company and the repair was done very quickly and I have had no problems with my computer since. Staff were helpful and very friendly. will use again if needed.
wonderful service & super quick repairs! I originally brought my macbook to the apple store for a screen repair & they quoted me double what Tech masters did. Tech masters repaired my screen in 24 hrs & at a great cost. Can’t recommend enough!
I recently dropped half a pint of water on my MacBook Pro (an idiot I know). I took it to Apple who told me the logic board needed replacing and they might be able to save my data if I choose to send it for repair but no assurances. They quoted me £969 for the repair. I was recommended Tech Master Solutions by a friend so emailed for a quote. They took the model and serial numbers, found the exact parts I needed (so no surprises if I took it in and it needed something else) and quoted me £350. I also enquired about a new battery as Apple had told me I would need one (£200) many months before. Tech Master quoted separately £150 for this. I took it in, the techs looked over it and gave me a call to say they were certain they could save my data and that the logic board would cost £300 and they would let me know if the battery actually did need replacing once this was complete. They kept in constant contact, providing regular updates on the repair of my laptop, gave thorough explanation of what they would need to do to fix it and generally provided brilliant customer service. Its incredibly nerve racking handing over a laptop with practically my whole life on it and trusting a complete stranger with a lot of sensitive data. After speaking to them I felt completely safe leaving my laptop with them and, when I asked about the battery (being fairly certain I'd also have to pay for this) they explained the battery was running completely normally and that, although it might eventually need changing, it was fine for now. They easily could have had another £150 from me and with everything else going up in price I really really appreciated their honesty (saving me £150). Overall, incredibly impressed with the services provided and will definitely be back for anything else. Thank you so much!!!No more drinks near my Mac and an external hard drive ordered!!
The battery to a rather ancient Dell laptop was dead, but I had the good fortune to find Tech Master Solutions just by googling. They not only obtained a replacement battery in less than 2 days, but also replaced my charger at no extra cost.If I ever have any other problems with IT equipment, I now know where to go. Thank you so much. Excellent service!
Although their engineer misdiagnosed the fault with my custom built PC, the issue turned out to be more complicated (a failing CPU and not a PSU issue). The service i received from Kalin and Mohamed was very good and they refunded me according to their "no fix no fee" policy when I provided evidence by email. They even called me when their refund didn't go through to come and pick it up at the shop, that says to me that they go the extra mile with their customer service. As my local tech repair shop I would not hesitate to use them again (but maybe more for laptops and phones which I know much less about) and I would still recommend them, based on the very good customer service I have received.
I was recommended Tech Master by a friend who had received excellent service from them.I'm pleased to say that I, in turn, would definitely recommend them following the excellent help and advice I received.I'm no expert on things electronic, so they ran through what I needed to do to sort out the issue with my I Pad in a way that even I could understand and sorted it in 5 minutes.I hope that I won't have any more issues, but if I do, I will definitely be heading back to Tech Masters. 👍👍
The customer service is really good! Kalin was very kind and helpful! Thank you will definitely come back
Came in because my external hard drive broke. The people were incredibly kind, reassuring and professional. They got the data off of my hard drive within 1-2 days & communicating with me throughout. Would definitely recommend.
Great service and friendly. Have used them to upgrade a few old Imacs and had no issues whatsoever. Very good prices and time for work too. Highly recommend.
My computer kept shutting down while in use. took the computer to the company and the repair was done very quickly and I have had no problems with my computer since. Staff were helpful and very friendly. will use again if needed.
wonderful service & super quick repairs! I originally brought my macbook to the apple store for a screen repair & they quoted me double what Tech masters did. Tech masters repaired my screen in 24 hrs & at a great cost. Can’t recommend enough!
